This policy is for all returns, exchanges or refunds pertaining to MotoringBox Merchandise and all affiliated parties.
- To receive a refund items must be returned unwashed, unworn, and purchased within 30 days of return shipment.
- All damaged or missing items must be reported to firstname.lastname@example.org within 3 days of package delivery date or items cannot be returned and missing items will not be replaced.
- Approved returns are subject to a 50% restocking fee. No processed orders will be 100% refunded as we pay for shipping costs and our time to fulfill orders. If your order has not yet been fulfilled and shipped, a full refund may be provided.
- Once we receive your item, we will notify you via email that we have received your package. We will also send you an email if a refund is in order. Please allow for 3-5 business days for your refund to process.
- Sale Items: All sale items are final sale and are not able to be refunded.
- Exchanges: We only replace damaged or defective items. If you would like a different size than ordered, return shipping is the responsibility of the customer.
- Please send all returns, refunds, or exchanges to the address below:
PO BOX 121
Goodna QLD 4300
Please include the following with your return, refund, or exchange
- Name on the original order
- What size you would like to exchange for or if you would like a refund
- The address you would like your exchange sent to
It is the customers responsibility to follow proper procedures. Items sent without documentation will be placed on a shelf for 30 days. After that time, we will discard these items. For items returned to us by the mail carrier, if the customer does not respond to our method of contact within 5 business days, a refund will be issued with a 50% deduction for a restocking fee.
If you are shipping a return over $50, we recommend using a tracking or purchasing insurance as we can not guarantee we will receive your returned item. The customer is responsible for the return shipping costs. Shipping costs are non-refundable and will be deducted from your refund.
All sales are final on marked down merchandise and are not eligible for returns, exchanges, or refunds. Sale items, promotional items, clearance items, and international orders are not eligible for returns or exchanges. This includes items ordered during giveaway promotions.
We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse, or damage. This includes items appearing worn, with makeup or deodorant stains, smelling of fragrances or odors, or with animal hair.